Return & Refund Policy

We accept returns within 30 days of receiving your item.

To qualify for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at shop@nueessentials.com.
If your return is approved, we’ll send you instructions on how and where to send your package.
Customers are responsible for return shipping costs.
Items sent back without first requesting a return will not be accepted.

For any questions, email us at shop@nueessentials.com.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

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Non‑Returnable Items

Under our current return rules, we do not designate any items as final sale.
All items are eligible for return as long as they meet the condition requirements above.

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Exchanges

The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.

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European Union 14‑Day Cooling‑Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition with tags and packaging, and you must provide proof of purchase.

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Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at shop@nueessentials.com.